Make a complaint
Something Carqo did, or a decision we made about you. A complaint is recorded separately from a question.
What happens to it
- It is written down with a reference, and you are sent that reference.
- Carqo is run by one person. Your complaint is reviewed again from the beginning, including the original correspondence and decision.
- The correspondence is kept, with what was decided and why.
- If the answer does not sort it, write to us again and quote the reference we email you.
Complaints about your personal data
If your complaint is about how Carqo has handled your personal data, you can also complain to the Information Commissioner. That right stands whether or not you complain to us first, and complaining to us does not affect it. Their helpline is 0303 123 1113, and the privacy notice has the rest.